Terms of Service – Catch ‘Em CIC

We rise together – stronger, kinder, ready to thrive. These Terms of Service (the “Terms”) explain how you may access and use the Catch ‘Em CIC website, resources, and support programmes. Please read them carefully, as they are designed to protect you, other survivors, and our community, and to make sure our services remain safe, trauma-informed, and sustainable.

By using this website or any of our services, you acknowledge the challenges that can come with experiences of domestic abuse and agree to engage with Catch ‘Em CIC in a way that respects your own wellbeing and the safety and dignity of others.

1. About Catch ‘Em CIC

Catch ‘Em CIC (“Catch ‘Em”, “we”, “us”, or “our”) is a community interest company founded by and for survivors of domestic abuse. Our mission is to provide evidence-based, trauma-informed programmes, consultation, and community support that help survivors, mothers, and young people move toward safety, healing, and wellbeing.

Our website and services aim to share information, resources, and pathways to support. They are not a replacement for emergency services or urgent crisis intervention.

2. Acceptance of These Terms

By accessing or using our website, booking a consultation, participating in our programmes, or communicating with us through any online forms or contact channels, you confirm that:

• you have read, understood, and agree to be bound by these Terms; and
• you will comply with all applicable laws and regulations while using our website and services.

If you do not agree with these Terms, you should not use our website or services. If anything in these Terms feels unclear or worrying, we encourage you to get in touch so we can provide clarification in a calm and supportive way.

3. Eligibility and Appropriate Use

Our services are primarily designed for adult survivors, mothers, and young people affected by domestic abuse and related harms, as well as professionals and organisations seeking consultation and training. By using our website and services, you agree that you will:

• use our resources and information for lawful, respectful, and non-exploitative purposes;
• not use the website or services to harass, threaten, abuse, or harm any person;
• not attempt to interfere with the security or proper functioning of the website;
• not impersonate another person or misrepresent your connection to any individual or organisation; and
• respect the confidentiality and safety of other survivors and community members wherever you engage with us.

We reserve the right, at our discretion, to restrict or terminate access to our website or services where we reasonably believe these Terms have been breached or the safety of others is at risk.

4. Use of the Website and Services

Our website provides information about Catch ‘Em CIC, our programmes, consultation services, events, and ways to support our work, including donations and partnerships. In using the website and our services, you acknowledge and agree that:

• Information is provided for general guidance, education, and empowerment, and is not tailored to your personal circumstances unless you enter into a specific agreement or booking with us.
• Our online content is not a substitute for legal advice, medical advice, or emergency support.
• You are responsible for any information you choose to share with us and for ensuring that it is accurate and not misleading.
• You are responsible for keeping any account details or booking information you receive from us secure and confidential.

We work hard to keep our website and resources accurate and up-to-date, but we cannot guarantee that all information will always be complete, current, or suitable for every situation. We encourage you to seek additional professional advice where needed to support your healing, safety, and wellbeing.

5. Intellectual Property

Unless otherwise stated, all content on this website is owned by Catch ‘Em CIC or used under appropriate licence. This includes text, graphics, logos, images, videos, programme materials, and any other resources or tools (together, the “Content”).

You may:

• view, download, and print Content for your personal, non-commercial use; and
• share links to our website and resources to help others find support, provided you do not misrepresent our work or remove any notices of ownership.

You may not, without our prior written consent:

• copy, reproduce, distribute, or adapt our Content for commercial purposes;
• use our Content to create your own programmes, courses, or materials that are presented as your original work; or
• use our name, logo, or brand imagery in any way that suggests endorsement or partnership where none exists.

We welcome collaboration with aligned organisations and professionals and are happy to discuss appropriate use of our intellectual property through formal agreements.

6. No Emergency or Crisis Service

Catch ‘Em CIC is not an emergency or crisis service. If you or someone else is in immediate danger, or you need urgent help, you should contact the emergency services in your area, a trusted crisis helpline, or relevant safeguarding/child protection authorities without delay.

While we strive to respond promptly and compassionately to all enquiries, we cannot guarantee immediate responses to messages or bookings made through this website. You remain responsible for your own safety decisions and for seeking urgent help when needed.

7. Limitation of Liability

Nothing in these Terms seeks to exclude or limit any rights you have under law that cannot be legally excluded or limited. Subject to that, and to the fullest extent permitted by law:

• we provide this website and its Content on an “as is” and “as available” basis;
• we do not guarantee that the website will be free from errors, interruptions, or security vulnerabilities; and
• we are not liable for any loss or damage that arises from your use of, or inability to use, the website or any Content, except where caused by our negligence or wilful misconduct.

To the extent permitted by law, we will not be responsible for:

• any indirect, consequential, or special loss;
• loss of data, income, or opportunity; or
• any decisions you make about your personal circumstances, relationships, or safety solely on the basis of information from this website.

We strongly encourage you to use the information and support we offer as one part of a wider network of care, including legal, medical, and safeguarding professionals where appropriate.

8. Privacy and Data Protection

We respect your privacy and understand that trust and confidentiality are vital for survivors and their families. Any personal data you share with us will be handled in line with our Privacy Policy, which explains in more detail what information we collect, how we use it, and your rights around your data.

By using this website or our services, you agree that we may process your personal data in accordance with our Privacy Policy and applicable data protection laws. Where possible, we minimise the data we collect and only ask for information that is necessary to deliver our programmes, respond to your enquiries, or manage bookings and donations.

We encourage you to review our Privacy Policy before submitting any personal information, so you can make informed choices that feel safe and right for you.

9. Third-Party Links and Resources

Our website may include links to third-party websites, tools, or services that we believe may be helpful for survivors, parents, or young people. These are provided for your convenience and information only.

We do not control, endorse, or take responsibility for the content, privacy practices, or availability of any third-party sites. Your use of third-party resources is at your own discretion, and we encourage you to review their terms and privacy policies carefully.

10. Changes to Our Website and Services

We may update, modify, or discontinue parts of our website, programmes, or services from time to time in order to reflect new evidence, lived experience, and community needs. We aim to communicate changes in a transparent way that honours the trust survivors place in us.

We may also introduce new services, programmes, or features, which may be subject to additional terms or agreements. Where this is the case, we will make those terms available to you in a clear and accessible way.

11. Changes to These Terms

We may revise these Terms from time to time, for example to reflect changes in the law, our services, or best practice in trauma-informed support. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (for example via a website banner).

Your continued use of the website or our services after any changes have been made will be treated as acceptance of the updated Terms. If you do not agree with the changes, you should stop using the website and can contact us to discuss any concerns.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales, unless otherwise required by the laws of the country where you live. You and Catch ‘Em CIC agree that the courts of England and Wales will have non-exclusive jurisdiction in relation to any such disputes.

13. Contact Information

If you have any questions about these Terms, our programmes, or how we can support you or your organisation, we invite you to contact us in the way that feels safest and most comfortable for you:

• Email: [Insert email address]
• Postal address: [Insert registered office or correspondence address]
• Website contact form: [Link to contact page]

We know that reaching out can feel like a big step. Whether you are a survivor, a mother, a young person, or a professional seeking guidance, we are here to listen and explore the next right step with you.