Privacy Policy — Catch ‘Em CIC

At Catch ‘Em CIC (“Catch ‘Em,” “we,” “our,” or “us”), we know that safety, trust, and confidentiality are central to healing from domestic abuse. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or take part in our programmes, consultations, and community support activities.

We are a survivor-founded, community-focused organisation. We are committed to handling your information with care, transparency, and respect, so that you can access support, learn about our programmes, donate, or get in touch with confidence.

1. Who We Are

Catch ‘Em CIC is a community interest company founded by and for survivors of domestic abuse. Our mission is to provide trauma-informed, evidence-based programmes and consultations that support survivors, mothers, and young people to build healthy relationships, strengthen wellbeing, and thrive together.

For the purposes of data protection law, Catch ‘Em CIC is the “data controller” of the personal information described in this Privacy Policy. This means we decide how and why your personal information is used.

2. Information We Collect

The information we collect depends on how you interact with us. We aim to collect only what we need to provide safe, effective support and to improve our programmes.

2.1 Information You Provide Directly

We may collect the following types of personal information when you choose to share them with us:

Contact details — such as your name, email address, telephone number, and postal address.
Booking information — details you provide when you book a consultation, register for a programme, or sign up for an event, including preferred dates and times, access needs, and communication preferences.
Support and consultation information — information you share in forms or questionnaires when you request support, ask for a call back, or prepare for a programme or consultation. This may include information about your wellbeing, family situation, or experiences as a survivor.
Donor information — if you choose to support us financially, we may collect your name, contact details, donation history, and Gift Aid preferences. Payment card details are processed securely by our payment providers and are not stored by us.
Communication records — emails, messages, feedback forms, or notes of conversations where you have contacted us for information, support, or to share your story.
Preferences — your choices about how we contact you (for example, email newsletters, updates about programmes, or fundraising campaigns).

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information to help us understand how our site is used and to keep it secure, including:

Technical information — such as your IP address, browser type, operating system, device identifiers, and approximate location.
Usage information — such as the pages you visit, the time and date of your visit, how long you spend on each page, and the links you click.

2.3 Sensitive Information

Because we work with survivors of domestic abuse, some of the information you share with us may be considered “special category” or sensitive information (for example, information about your physical or mental health, experiences of abuse, or your ethnic background). We only collect this information when it is strictly necessary for us to provide appropriate, trauma-informed support or to keep you and others safe, and we treat it with a high level of care and confidentiality.

3. How We Use Your Information

We use your personal information for clear and limited purposes. Depending on how you interact with us, we may use your information to:

Provide support and programmes — to respond to your enquiries, assess your needs, book consultations, deliver group and one-to-one programmes, and offer appropriate, trauma-informed support.
Ensure safety and safeguarding — to identify and respond to any immediate risks of harm to you or others, and to meet our safeguarding responsibilities.
Tailor our services — to understand what support is most helpful, adapt our programmes, and ensure our services are relevant for survivors, mothers, and young people.
Communicate with you — to send you information that you have requested, such as details about our programmes, resources on wellbeing and healthy relationships, or updates about our work.
Manage donations — to process your donations, claim Gift Aid where applicable, keep accurate financial records, and thank you for your support.
Improve our website — to monitor performance, understand how visitors use our site, and make improvements that make it easier to find support, learn about our programmes, and take action.
Meet our legal and regulatory duties — to comply with legal obligations, financial reporting requirements, and relevant guidance for charities and community interest companies.

We rely on different legal bases for using your information, including your consent, our legitimate interests in running and improving Catch ‘Em, the performance of a contract (for example, when you book a consultation), and our legal obligations. Where we rely on your consent, you can withdraw it at any time.

4. Cookies and Similar Technologies

Like many websites, we may use cookies and similar technologies to improve your experience and to understand how our website is used.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your actions and preferences over time, making your experience smoother and more consistent.

4.2 Types of Cookies We May Use

Strictly necessary cookies — required for the website to function properly (for example, to remember your cookie settings or keep the site secure).
Performance and analytics cookies — to help us understand how visitors use our site so we can improve content, navigation, and accessibility.
Functional cookies — to remember your preferences, such as language settings or accessibility options, where available.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings or our cookie banner (where available). Please be aware that disabling certain cookies may affect how the website functions.

5. When We Share Your Information

We do not sell your personal information. We only share it when it is necessary, proportionate, and aligned with our commitment to survivor safety and confidentiality.

5.1 Service Providers and Partners

We may share your information with trusted third parties who help us deliver our work, such as:

IT and website hosting providers;
Secure email and communications platforms;
Booking, events, or survey tools used to manage programmes and consultations;
Payment processors who handle donations on our behalf;
Professional advisors (for example, legal, financial, or safeguarding advisors).

These organisations are required to keep your information secure and to use it only according to our instructions and the law.

5.2 Safeguarding, Safety, and Legal Requirements

We take safeguarding seriously. In some situations, we may need to share limited information with external agencies (such as social services, health professionals, or the police) if we believe there is a risk of serious harm to you or someone else, or if we are required to do so by law. Whenever possible and safe, we will discuss this with you first so that you are informed and supported.

5.3 International Transfers

Some of our service providers may store or process information outside the UK or the European Economic Area (EEA). Where this happens, we take steps to ensure that your information is protected to a similar standard, for example by using approved contractual safeguards.

6. How Long We Keep Your Information

We keep your personal information only for as long as it is needed for the purposes described in this Privacy Policy, or to meet legal, accounting, or reporting requirements. The exact period will depend on the type of information and the context in which it was collected.

Support and programme records — usually kept for a defined period after the end of support or a programme, in line with safeguarding and professional guidance.
Donor and financial records — kept for the period required by tax and charity law.
General enquiries — kept for as long as needed to respond fully and to follow up where appropriate.

When information is no longer needed, we delete it securely or anonymise it so that it can no longer be linked back to you. Anonymised data may be used to help us evaluate the impact of our programmes and advocate for change while protecting individual privacy.

7. Your Rights

You have important rights regarding your personal information. These rights may include:

Right to access — you can ask for a copy of the personal information we hold about you.
Right to correction — you can ask us to correct information that is inaccurate or incomplete.
Right to deletion — in certain circumstances, you can ask us to delete your personal information.
Right to restriction — you can ask us to limit how we use your information in certain situations.
Right to object — you can object to us using your information for particular purposes, such as direct marketing.
Right to data portability — in some cases, you can ask us to provide your information in a structured, commonly used format so it can be transferred to another organisation.
Right to withdraw consent — where our use of your information is based on your consent, you can withdraw that consent at any time.

We will always take your request seriously and respond within the timescales required by data protection law. There may be legal or safeguarding reasons why we cannot fully comply with a request; if this happens, we will explain our reasoning as clearly as we can.

8. Keeping Your Information Safe

We take security and confidentiality seriously, especially given the sensitive nature of our work with survivors. We use a combination of technical and organisational measures to protect your information from loss, misuse, or unauthorised access, including secure systems, access controls, staff training, and clear confidentiality procedures.

Despite our efforts, no method of transmitting or storing information is completely risk-free. If we identify a data breach that presents a risk to your rights and freedoms, we will act promptly in line with legal requirements and, where appropriate, let you and the relevant authorities know.

9. Children and Young People

We provide programmes and support that may involve children and young people, always with a focus on safety, empowerment, and wellbeing. Where we collect information about a child or young person, we will do so with appropriate consent (for example, from a parent or guardian, where required) and with great care for their privacy and safety.

We encourage parents, carers, and trusted adults to be involved when young people access information and support online. If you believe a young person has shared information with us without appropriate consent, please contact us so we can review and respond.

10. Links to Other Websites

Our website may contain links to other websites or resources, such as partner organisations, helplines, or information hubs. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our work, feedback from survivors and partners, or legal and regulatory developments. When we make significant changes, we will update the date at the bottom of this page and, where appropriate, let you know through our website or other communication channels.

12. How to Contact Us

If you have any questions about this Privacy Policy, how we use your information, or your rights, we are here to help. You can contact us using the details below:

Catch ‘Em CIC
Registered office: [Insert postal address]
Email: [Insert privacy or support email address]
Telephone: [Insert phone number]

If you are unhappy with how we handle your personal information, we would like the chance to listen, learn, and put things right. You also have the right to raise a concern with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO).

We rise together — stronger, kinder, ready to thrive. Your privacy, safety, and trust are central to everything we do.

Last updated: [Insert date]